PonyGaming Inc. agrees to furnish services to the Subscriber, subject to the following (“Terms of Service”). PonyGaming Inc., the company here after referred to as, (“PonyGaming“), (“Us”), (“We”) and The Client, (“Customer”), (“Client”) and (“You”). Use of PonyGaming Service constitutes acceptance and agreement to AUP (“Acceptable Use Policy”) and ToS (“Terms of Service”). All provisions of this contract are subject to change from time to time at the discretion of PonyGaming. Subscriber understands that change to the ToS by PonyGaming shall not be grounds for early contract termination or non-payment.
By accepting our Terms of Service, you also agree to the following:
Acceptable Use Policy
Service Level Agreement
All hosting service orders placed by newly registered customers are eligible for refunds within 72 hours of the creation of the server in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. All refunds are made through the gateway in which initial payments were made. All of our other services, including product addons and domains are not eligible for a refund. Refunds cannot be requested without probable cause; in addition to this non-monthly terms are non-refundable. Our 72-hour money back guarantee applies to a new client’s first order only. To request a refund, you must submit a refund request via the support ticket system outlining the reason. If you meet the terms of eligibility, a refund will be issued by a team member. Refunds will not be issued automatically. Refunds issued for billing errors are made on a per case basis.
To terminate your services you must cancel via our billing area at htts://billing.ponygaming.com using the cancellation request form. A cancellation request must be submitted when a client wishes to no longer proceed with their service. Accounts with a credit card on file will automatically attempt to renew until cancelled. Unless specified per special arrangement, we do not hold our clients accountable to any contracts. Our customers can cancel at any time.
Clients are disallowed from exploiting services to modify settings of features beyond which they are permitted in their rental agreement. For instance, a client may not modify their slot count to an amount which differs from what they are renting from us.
PonyGaming, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. PonyGaming shall not be held liable for any disruption, delay, or disconnection of services for any period of time. We reserve the right to terminate a client’s services in the event of a charge dispute, despite the outcome of the dispute.
Any support requests required for products from PonyGaming shall be submitted through the billing system via tickets. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.
PonyGaming cannot guarantee that all promotion codes will work all of the time.
PonyGaming retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies. PonyGaming regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a server from PonyGaming you permit us to modify your server, this includes, but is not limited to, changing settings, uploading/mods, and other tasks related to running any server. Any verbal or written action to compromise our server systems or any other equipment owned by PonyGaming will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of payments to PonyGaming your server will be suspended unless prior arrangements are made. Files will be kept as long as possible after termination or suspension however the guaranteed amount of time is unspecified. PonyGaming retains the sole right to stop, start, and modify your server at any given time.
While we offer unlimited bandwidth and space to our customers we reserve the right to request that you delete excessive file such as large logs or anything else we deem excessive. We do not support the use of any custom jar file or files uploaded by the user. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of PonyGaming. Unfair usage If we find your server using any sort of system to bypass limits put on your server such as slots or RAM amount your server is subject to being terminated without refund.
We reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed. Services which are suspended for non-payment will be terminated 7 days after the renewal invoice is due. We do not terminate services without cause.
We are not charging sales taxes. Prices on the website are final. (even no hidden fees)
PonyGaming offers an affiliate program which will provide you with the opportunity to receive a 12% recurring comission on referred signups. This payout is contingent upon referred signups being genuine, new sales leads. Whether r not the referred signups are genuine is solely at our discretion. An example of an ingenuine referral would be affiliate traffic from a coupon directory which customers would only be visiting during the time of their order (which has already been initiated).